What is a LIVE Sale?   and other FAQ’s

• The Process: A photo or item is shown with a price. To claim, you must type a specific keyword (often "claim" or "sold") along with the item number or size in the comments.
• Who Wins? The first person to comment, as seen on the seller's screen, gets the item. Note that due to comment lag, your screen might show you as first, but the seller's view determines the winner.
• Best Practices: Make sure you are using the exact keyword required by the host. 

• Yes: In most cases, claiming an item is considered a binding purchase.
• Consequences: If you claim, you are expected to pay, usually via an invoice sent after the show. Repeated failure to pay can result in being banned from future live shows. 

• Final Sale: Many sellers have a "no cancellations" policy, stating that once an item is marked for you, it is your item.
• Exceptions: Some hosts may allow cancellations if you message them immediately, but this is rare and considered "unpopular" in many selling communities. 

• Combining Items: If you buy multiple items during one show, they are usually bundled into one shipping price.
• Timing: Items are usually put into a bin for you, and an invoice is sent at the end of the show. 

• Accidental Purchases: It is very easy to mistakenly comment on a live show and "claim" an item, which can be difficult to reverse.
• Item Condition: Some users report that items received are not as described (e.g., damaged), although many sellers are honest.
• Scams: Be wary of sellers who require unusual payment methods (non-platform payments) or pressure you to pay quickly outside of the platform's official system.
• Return Policy: Returns on live shows are often not accepted unless the item is significantly not as described. 

• Watch First: Watch a few shows to understand the specific host's rules.
• Check Invoices: Ensure the invoice matches what you actually claimed.
• Budget: Keep track of your spending, as it is easy to get caught up in the excitement and overspend.

What is your return policy?

We do not accept returns…  if however there is damage due to shipment, please see insurance claims  

How long does shipping take?

shipping typically takes 5-7 business days. Expedited shipping options are available at checkout and you will be able to select your preferred shipping and delivery options 

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Shop Pay for a fast and secure checkout experience.